Shipping,
Handled With Care.
From our fulfillment center to your home, every MiniHouzz order is prepared with care and transported through a carefully managed international logistics network.
From Our Door
To Yours.
We understand that lighting is more than a purchase. It is an important part of your home. That is why we work to make the journey from our fulfillment center to your door clear, safe, and dependable.
Shipping Policy
At MiniHouzz, we are committed to delivering your selected lighting and home pieces safely and efficiently. Every order is carefully prepared and shipped through trusted international logistics partners.
Because many of our products are large, delicate, customized, or internationally shipped, delivery times can vary depending on product type, destination, customs procedures, and carrier schedules.
Order Processing Time
Standard orders are normally processed within 1–2 business days, Monday through Friday.
Orders placed after our daily cut-off time of 2:00 PM Pacific Time will generally be processed on the next business day.
Orders are not normally processed or dispatched on weekends or public holidays.
Shipping Time & Delivery Estimates
Once your order has been processed, items are dispatched from our logistics center in China through international shipping services.
Depending on the destination and shipment type, logistics partners may include DHL, UPS, USPS, FedEx, and other international or local delivery providers.
Estimated Total Delivery: approximately 11–22 business days including standard processing time.
| Country / Region | Processing | Transit | Total Delivery | Shipping |
|---|---|---|---|---|
| Australia, Poland, Denmark, Germany, France, Canada, USA, Spain, New Zealand, Italy, United Kingdom | 1–2 business days | 10–20 business days | 11–22 business days | Free Shipping |
Delivery times are estimates rather than guaranteed delivery dates. Actual transit times may be affected by destination, customs processing, weather, carrier schedules, peak seasons, and other circumstances outside MiniHouzz's direct control.
Large Lighting Fixtures & Custom Orders
Large chandeliers, oversized lighting fixtures, customized products, and certain special-order pieces require additional production and international freight arrangements.
Where We Ship
MiniHouzz currently ships to selected international destinations, including:
Shipping availability may vary by product, destination, size, and logistics requirements. The shipping options available at checkout are the applicable options for your order.
Shipping Charges
We are pleased to offer Free Shipping on eligible orders to our supported destinations.
Shipping availability and any applicable charges, where relevant, will be displayed during checkout before payment is completed.
Any taxes, duties, brokerage fees, or import charges depend on the destination and the specific order arrangement. Where MiniHouzz collects applicable charges at checkout, they will be shown before payment is completed. Local authorities may impose additional obligations where applicable.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Depending on the shipping method, tracking information may take some time to become active or may temporarily pause during international carrier exchange, customs processing, or other stages of transit.
If you have not received a tracking update within a reasonable period after shipment, please contact our customer care team with your order number.
Where Is My
Order?
Use our dedicated parcel tracking page to follow your shipment and check the latest available delivery information.
Track My OrderOrder Cancellation
Because many MiniHouzz lighting products involve specialized configurations, production arrangements, or preparation for international shipment, cancellation eligibility is time-sensitive.
Cancellation requests submitted after 48 hours will incur a 30% cancellation fee.
Once an order has entered international logistics, production at an advanced stage, or transit, cancellation may no longer be possible.
Delays & Delivery Issues
International delivery may occasionally be affected by customs inspections, weather, carrier schedules, holidays, destination restrictions, or other circumstances beyond our control.
If your package experiences a significant delay or is marked as delivered but cannot be located, please contact us as soon as possible.
Your order number, tracking number if available, delivery address, and a brief description of the issue.
Damaged Packages
We take great care when packaging your order. If your shipment arrives damaged, please document the condition of both the product and packaging before disposal or repair.
Please retain the original packaging until the issue has been reviewed. Photographic evidence is required to assess damage-related claims and determine the appropriate resolution.
Incorrect Shipping Address
Please carefully review your shipping details before completing your order.
MiniHouzz is not responsible for delays, additional charges, failed delivery, or returned shipments caused by an incorrect or incomplete address provided by the customer.
If you notice an address error after placing your order, please contact us immediately. We will do our best to assist before the shipment enters the logistics network.
Questions About
Your Delivery?
Our customer care team is available to help with tracking questions, delivery concerns, shipping information, and order assistance.
9:00 AM – 6:00 PM
Pacific Time — Los Angeles
No. 1 Jiuhua Road, Jiubao Subdistrict,
Shangcheng District, Hangzhou, Zhejiang, 310016, China
From Our Door
To Yours.
Thank you for choosing MiniHouzz. We appreciate your patience and look forward to delivering pieces that become part of your home.