Refund and Returns Policy

We are committed to providing high-quality items to our customers. However, we understand that occasionally, circumstances may require you to return or seek a refund for your purchase.

If for any reason you are not completely satisfied with your purchase, we offer a convenient 30-day return policy. This means you have 30 days from the date of receiving your item to request a return. Any return request after 30 days will not be honored.

• Defective Products: You are eligible for a return or refund if the item you received is damaged or defective, including manufacturing defects and quality issues. (Replacement Parts: To provide a prompt resolution and avoid the hassle of a full return, if an item has minor damage to a small part, we prioritize sending replacement parts free of charge.)
• Wrong Product: If you receive an item that is not the one you ordered, we will facilitate a return or exchange.

• Timeframe: You must notify us of your intention to return a product within 30 days of receiving it.
• How to Initiate: Contact our customer support team via email at support@minihouzz.com with your order number, reason for return, and relevant photos of the product.
• Return Address & Label: Our team will assess your request and provide you with a return address, including a return shipping label if applicable.

• The item must be returned in its original condition, including all labels and original packaging.
• For safety and hygiene reasons, items must not show any signs of wear, use, or damage.
• We reserve the right to reject a return if the product does not meet these conditions.

• Refund Timeline: A refund will be processed within 1–2 business days after we confirm the item matches the description. Refunds are issued to the original payment account and typically take 7–10 business days to appear, depending on your card issuer.
• Handling Fees: We do not charge any restocking fees or additional handling fees for returns.

If the return is due to an issue on our end (e.g., incorrect item, defective, or damaged product), we provide:

• Full refund, including original shipping costs.
• Prepaid return label for return shipping.

If the return is initiated due to personal preference (e.g., ordering the wrong item/size/color or changing your mind), the buyer is responsible for the return shipping costs to our returns center in China.

To help ease the burden of high international return shipping fees, we offer a $30 return shipping subsidy, which will be directly deducted from your final refund amount. Buyers must provide the return tracking number for the return.

Please send your returns to the following address:

• Exchanges: If you wish to exchange your item for a different size, model, or color, please indicate your preference when contacting us. There are no additional handling fees or shipping charges for exchanges.
• Cancellations: If you wish to cancel your order before it has shipped, please contact us immediately. Once shipped, the standard return policy applies.

If you have any questions or need further assistance, feel free to reach out to our customer support team at support@minihouzz.com.