International Transit Notice
As your order is shipped via premium cross-border logistics, please be assured that your package is safely en route. Due to the international exchange process, tracking updates typically experience temporary pauses during two specific phases:
Phase 1: Initial Sorting & Dispatch
Traveling from our central fulfillment center to the international shipping hub (local carrier exchange).
Phase 2: Port Arrival & Customs Clearance
Processing through customs and arriving at the destination country port before being handed over and scanned by your domestic courier (e.g., FedEx, UPS, DHL).
It is perfectly normal for status updates to remain quiet during these windows while packages undergo customs verification or oceanic/air sorting. Please rest assured and do not worry—your exquisite lighting is moving securely toward your home.
Thank you for your gracious patience. Our dedicated customer care team is continuously tracking every milestone of your delivery.