Shipping Policy
Clear and transparent shipping information for our valued customers
Shipping Policy
At MiniHouzz, we’re committed to delivering your favorite home décor products quickly and safely. Every order is carefully packed and shipped with trusted global carriers to ensure a smooth, transparent, and worry-free delivery experience.
Order Processing Time
All orders are processed within 1–3 business days (Monday to Friday).
Orders placed after our daily cut-off time of 2:00 PM (GMT-8, Pacific Standard Time – Los Angeles) will be processed on the next business day.
Please note that we do not process or ship orders on weekends or public holidays.
Shipping Time & Delivery Estimates
Once processed, orders are shipped directly from our logistics center in China.
We partner with reliable carriers such as DHL, UPS, USPS, and FedEx to ensure safe and timely delivery.
Typical delivery estimates are as follows:
- Transit Time: 10–15 business days
- Total Delivery Time: 11–18 business days (processing + transit)
Delivery times may vary slightly depending on your location, customs procedures, and international carrier schedules.
| Country/Region | Order Processing Time | Shipping Time (Transit Time) | Estimated Total Delivery Time | Shipping Fee |
|---|---|---|---|---|
| Australia, Poland, Denmark, Germany, France, Canada, USA, Spain, New Zealand, Italy, United Kingdom | 1-2 business days | 10-20 business days | 11-22 business days | Free Shipping |
Working Days: Monday to Friday (weekends and public holidays are excluded from processing and shipping).
Shipping Locations
We proudly ship to the following countries and regions:
Australia, Poland, Denmark, Germany, France, Canada, USA, Spain, New Zealand, Italy, United Kingdom.
Shipping Charges
We are pleased to offer Free Shipping on all orders.
No additional fees, import duties, or taxes will be charged at delivery — all costs are included in your checkout total.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can monitor your package’s progress directly on the carrier’s website.
If you haven’t received a tracking email within 3 business days after placing your order, please check your spam or junk folder, or contact our support team for assistance.
Delivery Issues or Delays
If your order experiences a significant delay or is marked as “delivered” but not received, please contact us immediately so that we can assist in locating your package and resolving the issue.
Damaged Packages
If your order arrives damaged, please follow these steps:
- Take clear photos of the damaged item and packaging.
- Contact our support team within 7 days of delivery.
- Send the photos along with your order number to support@minihouzz.com.
Without photographic evidence of damage, we are unable to issue a refund, replacement, or store credit.
Incorrect Shipping Address
Please double-check your shipping details before completing your order.
MiniHouzz is not responsible for orders shipped to incorrect addresses provided by customers.
If your order has not yet shipped and you need to make an address correction, please contact us as soon as possible.
Contact Information
- Business Name: MiniHouzz
- Website: https://minihouzz.com
- Phone: +86 17601240504
- Email: support@minihouzz.com
- Address: Room 480, 4th Floor, Unit 2, Building 14, No. 1 Jiuhua Road, Jiubao Subdistrict, Shangcheng District, Hangzhou, Zhejiang, 310016, China
- Working Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT-8)